Frequently Asked Questions (FAQ)

1. What makes Shopyness different from other e-commerce websites?

At Shopyness, we source products directly from the makers, cutting out middlemen. This ensures you always get authentic, premium-quality products at the best possible prices.

2. How do I know the products are genuine?

Every product listed on Shopyness goes through a strict quality check. We only onboard vendors who meet our high standards, so you can shop with confidence knowing your purchase is 100% authentic.

3. What is a “Happiness Tag” on a product?

Products marked with a Happiness Tag are shipped directly from our own warehouse. This means quicker dispatch, faster delivery, and the assurance that your product is handled and packed with extra care by the Shopyness team.

4. Do you have a return policy?*

Yes, we offer hassle-free returns on eligible products. Items must be unused, with tags intact, and returned within the specified return window. Certain categories (like personal care, undergarments, or customized products) may not be eligible. Please check the product page for details.

5. How can I track my order?

Once your order is shipped, you will receive a tracking link via email/SMS. You can also track it anytime from the My Orders section in your Shopyness account.

6. What payment methods do you accept?

We accept all major payment options including:

• Credit/Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Cash on Delivery (available for select products and locations)

7. How does the loyalty program work?

With every purchase, you earn Gems (our reward points). You can redeem Gems to get discounts on future orders. Shop more, earn more, and save more.