Order Cancellation and Return Policy

At Shopyness, we strive to ensure your satisfaction with every purchase. However, we understand that there may be occasions when you need to cancel an order or return a product. This Order Cancellation and Return Policy outlines the terms and conditions for cancelling orders and returning products purchased through our platform.

Order Cancellation

1. 1. Cancellation by Customer
   • Before Shipment: You can cancel your order anytime before it is shipped. Contact our customer support team at support@shopyness.com with your order details.
   • After Shipment: If your order has already been shipped, you can still cancel it, but you will need to follow our return process once the product is delivered to you.
2. 2. Cancellation by Shopyness

   We reserve the right to cancel an order under certain circumstances, including but not limited to:

   • Unavailability of the product.
   • Inaccuracies or errors in pricing or product information.
   • Suspicious or fraudulent activity.
   
   If we cancel your order, we will notify you and process a full refund.

Return Policy

1. 1. General Return Policy
   • We strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, you may return eligible items within 2 days of receipt. Please ensure the items are returned in their original condition, including packaging, tags, and labels.
2. 2. Eligibility for Returns

   You may return products under the following conditions:

   • Damaged or Defective Products: If you receive a damaged or defective product, you can return it for a replacement or refund.
   • Incorrect Products: If you receive a product that is different from what you ordered, you can return it for a replacement or refund.
3. 3. Non-Returnable Items

   Certain items are non-returnable, including but not limited to:

   • Perishable goods.
   • Personal care items.
   • Custom or personalized products.
4. 4. Anti-Fraud Measures
   • To protect against fraudulent orders and returns, we use a special tag on our products. If this tag is broken or removed, we will not accept the return. Please handle the products carefully and keep the tag intact until you are certain you wish to return the item.
5. 5. Frequent Return Policy

   We monitor return activity to prevent abuse of our return policy. If a customer frequently returns products, we may take the following actions:

   • Cancellation of Return Option: We reserve the right to cancel the return option for customers who have a history of frequent returns.
   • Return Charges: For frequent returners, we may impose return charges on returned items. These charges will be deducted from your refund amount.
6. 6. Return Process

   To initiate a return, please follow these steps:

   • Contact Customer Support: Reach out to our customer support team at support@shopyness.com with your order details and reason for return.
   • Receive Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to return the product.
   • Pack and Ship: Pack the product securely in its original packaging and ship it to the address provided by our customer support team. Ensure that the return authorization is included in the package.
7. 7. Refunds
   • Processing Time: Once we receive and inspect the returned product, we will process your refund within 2 business days.
   • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
   • Costs: If the return is due to our error (damaged, defective, or incorrect product), we will cover the return shipping costs. For returns due to change of mind, you will be responsible for the return shipping costs.
   • Return Charges: If applicable, return charges for frequent returners will be deducted from the refund amount.
8. 8. Exchanges
   • If you wish to exchange a product for a different size, color, or model, please follow the return process and place a new order for the desired item.
9. Contact Us
   • If you have any questions or need assistance with your order cancellation or return, please contact our customer support team support@shopyness.com