Shopyness Refund Policy

At Shopyness, we strive to ensure that our customers are completely satisfied with their purchases and have a seamless shopping experience from order placement to delivery. Below are our comprehensive refund and shipping policies.

Refund Policy

1. 1. Eligibility for Refunds
   • Time Frame: Refund requests must be made within 7 days of the purchase date.
   • Condition: Items must be returned in their original condition, unused, and in the original packaging with all tags attached.
   • Proof of Purchase: A valid proof of purchase is required for all refund requests.
2. 2. Non-Refundable Items
   • Final sale items
3. 3. Process for Requesting a Refund
   • Contact Customer Service: Initiate a refund request by contacting our customer service team at support@shopyness.com.
   • Provide Details: Include your order number, reason for the return, and any supporting documentation or photos if applicable.
   • Return Authorization: Our customer service team will provide you with a return authorization number and detailed instructions for returning the item.
4. 4. Return Shipping
   • Shipping Method: We recommend using a trackable shipping method to ensure the safe return of your item.
5. 5. Processing Refunds
   • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the refund eligibility criteria.
   • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 8-10 business days.
   • Notification: You will be notified via email once your return has been received and processed.
   • Processing Time: If approved, your refund will be processed within 8-10 business days. Please wait until the end of the 10th business day before requesting a status update.
   • Payment Credit: After processing, the refund will be issued to your original payment method within 8–10 business days, depending on your bank or card provider.
   • Confirmation: We’ll email you once your refund has been completed.
6. 6. Late or Missing Refunds
   • Processing Time: If you have not received your refund after 10 business days, please first check with your bank or credit card company, as it may take some time before your refund is officially posted.
   • Contact Us: If you have done this and still have not received your refund, please contact us at support@shopyness.com.
7. 7. Exchanges
   • If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
8. 8. Damaged or Defective Items
   • Report Immediately: If you receive an item that is damaged or defective, please contact us within 7 days of receipt.
   • Resolution: We will arrange for a replacement or refund, including covering any return shipping costs.
9. 9. Contact Information
   • For any questions regarding our refund policy, please contact us at support@shopyness.com.